Frequently Asked Questions


Question: If I add my logo to my Discount Christmas Cards, how do I send it to you?
Answer: It is best to email your logo as a TIF, EPS or PDF file. We like to have logos with a minimum resolution of 300dpi to get a satisfactory print job.
Question: Can I order different Christmas cards for business? What is the price if I order 5 lots of 100 Personalised Christmas cards?
Answer: The price is based on the size of the total order so 500 Personalised Christmas cards from our 33% off range is $500. This price is valid if the same message is inside each card. If you have a mixture of portrait and landscape cards, then there is an additional charge of $20 for the additional print run. Printing in colour is an additional $90 when you order 500 personalised Christmas cards.
Question: Can I order extra envelopes and Card Only stickers with my discount Christmas cards?
Answer: Yes. Extra Card Only stickers are available for just 2.5 cents each. Extra white envelopes are 5 cents each. Extra coloured envelopes are 10 cents each.
Question: Do I automatically receive card only stickers with my discount Christmas cards?
Answer: No. You will need to request them to receive them. If you receive your order and forgot to order your free Card Only stickers, please let us know so we can send these to you immediately.
Question: I want to add signatures to my Personalised Christmas cards but how do I get them to you?
Answer: The best way is to email your digital file to sales@austchristmascards.com.au. If you can't do this, then you will need to get all of your staff to sign their name in a medium or thick black pen on a clean blank white sheet of paper. Do not fold the page through any signatures. Then post the signatures to us so we can scan them in and our graphic designer will arrange for the signatures to be placed around your inside message.
Question: What do signatures cost?
Answer: There is no extra charge if the signatures are printed in black.
Question: What does it cost to add a new logo?
Answer: Again, there is no charge if your logo is printed in black. If your logo is printed in full colour, then you will be charged 18 cents per card. Also, if we need to drastically alter or re-create your logo, there is an artwork charge of $90 per hour to do this.
Question: What happens if you are out of a particular discount Christmas card?
Answer: This will happen from time to time as our discount Christmas cards are very popular and will not be reprinted once stock is out. In this case, we will advise you so you can make another choice.
Question: Do I receive a proof before you print my discount Christmas cards?
Answer: For straightforward orders, we often go to print immediately. However, to guarantee you receive a proof, please let us know that you require one. Proofs are usually done by email but occasionally we fax or mail proofs. The price of your discount Christmas cards will also be confirmed with your proof.
Question: Do I pay more for my discount Christmas cards when I go with colour printing inside my cards?
Answer: Yes. If you want your Personalized Christmas cards printed in anything but black, then the additional charge will be 18 cents per card. For example, 200 personalized Christmas cards printed in colour will cost you an extra $36. 500 personalized Christmas cards printed in colour will cost an extra $90. If metal plates are required to match the colours of your logo absolutely exactly, this will be an extra $30 per colour. Most of the time, the inside of your personalized Christmas cards will be printed digitally (cannot guarantee spot or PMS colour matching), i.e. without plates. However, our digital technology is very good, so your logos will be very close to the PMS colours required.
Question: Can I receive free samples before I place my order for Personalised Christmas cards?
Answer: Certainly. Just let us know which of our discount Christmas cards you would like and we will mail one or more blank cards to you.
Question: What are the absolute lowest priced Christmas cards for business available?
Answer: We still have a few 50% off discount Christmas cards left but our range is small. Our best value cards are the discount Christmas cards at 33% off our normal prices. These are the same quality as our other Christmas cards but are simply designs from 2010 or earlier.
Question: When will I receive my Discount Christmas cards?
Answer: We appreciate it if you can indicate with your order when your Personalised Christmas cards are required so we can send them to you by this date. If no date is indicated, please allow up to 48 hours to receive your first proof of your discount Christmas cards. Your personalised Christmas cards will then be delivered within three weeks of proof approval. Faster delivery by courier or express post, if required, will be billed to you at cost.
Question: When would you like me to pay for my Personalised Christmas cards?
Answer: You do not need to pay for your discount Christmas cards with your order. We can prepare a 30 day account for you. You can pay by direct deposit, cheque or even cash if you are near our premises in Prospect, NSW. We also accept AMEX, MasterCard and Visa and do not charge extra for  these credit card payments.
Question: What is the postage fee for my Discount Christmas cards?
Answer: Postage is free except if your order is less than $100 ($3 postage applies) or if you specially request faster delivery by Express Post or courier (billed at cost).

Australia:
Phone: 1-800 226 202 or (02) 9631 3366
Fax: 1-800 679 140 or (02) 9631 2799

New Zealand:
Phone: 0800 128 727 or 00612 9631 3366
Fax: 0800 148 727 or 00612 9631 2799

International:
Phone: 00612 9631 3366
Fax: 00612 9631 2799

Email:
Website comments/quotes/enquiries: sales@austchristmascards.com.au
Personalized Christmas Cards | Discount Christmas Card
Australian Christmas Cards provides personalised Christmas cards for business and personal use. Our range of 33% off discount Christmas cards includes over 33 designs. Personalized Christmas cards is a great way to impress your clients. Save money by sending a discount Christmas card to your best clients. You can still impress your clients by adding your special message, logos and signatures to your discount Christmas card. Your clients will not be disappointed by our range of 33% off discount Christmas cards for business. Every discount Christmas card is the same quality as our other personalized Christmas cards. The 33% off discount Christmas cards are simply designs from 2009 or earlier. When using Christmas cards for business, you want to send as many personalised Christmas cards as possible. Our range of 33% off discount Christmas cards will help you do this by saving you money without sacrificing quality.



Discount Christmas cards | Personalised Christmas cards | Christmas cards for Business
AUSTRALIAN CHRISTMAS CARDS A Division of Renton Management Services Pty Ltd
2/23 Rowood Road, Prospect NSW 2148, Australia © Copyright 2011
ACN 001 307 900 ABN 17 001 307 900